{"id":44,"date":"2025-12-04T13:04:41","date_gmt":"2025-12-04T12:04:41","guid":{"rendered":"https:\/\/ezoco.eu\/awesomesneakers\/?page_id=44"},"modified":"2026-03-04T11:04:08","modified_gmt":"2026-03-04T10:04:08","slug":"envios-y-devoluciones","status":"publish","type":"page","link":"https:\/\/ezoco.eu\/awesomesneakers\/envios-y-devoluciones\/","title":{"rendered":"ENV\u00cdOS Y DEVOLUCIONES"},"content":{"rendered":"\n<p class=\"has-text-align-center has-ast-global-color-8-color has-text-color has-link-color has-large-font-size wp-elements-a7482da0f3606c8bf546ed89567ba4a9\" style=\"text-decoration:underline\"><strong>ENV\u00cdOS Y DEVOLUCIONES<\/strong><\/p>\n\n\n\n<p class=\"has-ast-global-color-8-color has-text-color has-link-color has-medium-font-size wp-elements-d2826674473bb0252de91edfa137ab05\">En Awesome Sneakers trabajamos para que recibas tus zapatillas de forma r\u00e1pida, segura y con total garant\u00eda. A continuaci\u00f3n, te explicamos nuestra pol\u00edtica de env\u00edos y devoluciones.<\/p>\n\n\n\n<div style=\"height:38px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-center has-ast-global-color-8-color has-text-color has-link-color has-large-font-size wp-elements-7e661a97e6c32f1c4f49db032eecfd9e\" style=\"text-decoration:underline\"><strong>ENV\u00cdOS<\/strong><\/p>\n\n\n\n<p class=\"has-ast-global-color-8-color has-text-color has-link-color has-medium-font-size wp-elements-3230bc10e431f7d48c99ad66d084dc0b\" style=\"text-decoration:underline\"><strong>\u00c1mbito de env\u00edo<\/strong>:<\/p>\n\n\n\n<p class=\"has-ast-global-color-8-color has-text-color has-link-color has-medium-font-size wp-elements-c4bcfd5d875583c293b6006d0fe72cca\">Realizamos env\u00edos a:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-ast-global-color-8-color has-text-color has-link-color has-medium-font-size wp-elements-0608ca14432613858a22ed561b219a8b\">Espa\u00f1a (Pen\u00ednsula y Baleares)<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-ast-global-color-8-color has-text-color has-link-color has-medium-font-size wp-elements-9bfe423a76aff3156133a0517a0a08c7\" style=\"text-decoration:underline\">Plazos de entrega:<\/h2>\n\n\n\n<p class=\"has-ast-global-color-8-color has-text-color has-link-color has-medium-font-size wp-elements-07dd1f0f0dad2d9522b09a5906a92cfd\">Los plazos estimados son:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-ast-global-color-8-color has-text-color has-link-color has-medium-font-size wp-elements-18b506705e22a004d34a26540349b009\"><strong>Espa\u00f1a peninsular:<\/strong> 24\u201372 horas laborables<\/li>\n\n\n\n<li class=\"has-ast-global-color-8-color has-text-color has-link-color has-medium-font-size wp-elements-56df46a956b88f2e8e31db2cb3c730f5\"><strong>Baleares:<\/strong> 2\u20134 d\u00edas laborables<\/li>\n<\/ul>\n\n\n\n<p class=\"has-ast-global-color-8-color has-text-color has-link-color has-medium-font-size wp-elements-1690970df3da2c4fc9aaeb7575acc223\">\u26a0\ufe0f Los pedidos personalizados pueden requerir un tiempo adicional de producci\u00f3n (5\u201315 d\u00edas laborables dependiendo del dise\u00f1o).<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-ast-global-color-8-color has-text-color has-link-color has-medium-font-size wp-elements-47c6886c334772b40f9763764a234b38\" style=\"text-decoration:underline\">Costes de env\u00edo:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-ast-global-color-8-color has-text-color has-link-color has-medium-font-size wp-elements-40ed0bc7d8c72431a51f2fac9a72c972\">Env\u00edo est\u00e1ndar Espa\u00f1a: [Precio o \u201cGratis a partir de X\u20ac\u201d]<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-ast-global-color-8-color has-text-color has-link-color has-medium-font-size wp-elements-1da715fbca208438e6fc2d73f68bfeda\" style=\"text-decoration:underline\">Seguimiento del pedido:<\/h2>\n\n\n\n<p class=\"has-ast-global-color-8-color has-text-color has-link-color has-medium-font-size wp-elements-d0594f67bef06417861562f75b79f3f8\">Una vez enviado tu pedido, recibir\u00e1s un correo electr\u00f3nico con el n\u00famero de seguimiento para que puedas rastrear tu paquete en todo momento.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-ast-global-color-8-color has-text-color has-link-color has-medium-font-size wp-elements-1e8a26f7f322fafb68920a04672e46b0\" style=\"text-decoration:underline\">Responsabilidad del env\u00edo:<\/h2>\n\n\n\n<p class=\"has-ast-global-color-8-color has-text-color has-link-color has-medium-font-size wp-elements-272d3dc4af87854513e07c4e1edac84a\">Awesome Sneakers no se hace responsable de retrasos derivados de:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-ast-global-color-8-color has-text-color has-link-color has-medium-font-size wp-elements-3388899cc7ae084a970b4d0c76283658\">Incidencias de la empresa de transporte.<\/li>\n\n\n\n<li class=\"has-ast-global-color-8-color has-text-color has-link-color has-medium-font-size wp-elements-cefd9bf36f2f4d3d7c7e38b7eff55ce5\">Direcciones incorrectas facilitadas por el cliente.<\/li>\n\n\n\n<li class=\"has-ast-global-color-8-color has-text-color has-link-color has-medium-font-size wp-elements-b1529d59db7dfa623cd7a46ab7c130c2\">Circunstancias externas (huelgas, climatolog\u00eda, etc.)<\/li>\n<\/ul>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-center has-ast-global-color-8-color has-text-color has-link-color has-large-font-size wp-elements-9ddb10481245e148024e1793ed1bf96a\" style=\"text-decoration:underline\"><strong>DEVOLUCIONES<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\" style=\"text-decoration:underline\">Derecho de desistimiento:<\/h2>\n\n\n\n<p class=\"has-ast-global-color-8-color has-text-color has-link-color has-medium-font-size wp-elements-f85688df22255a4eea11348a3fa2df2e\">El cliente dispone de <strong>14 d\u00edas naturales<\/strong> desde la recepci\u00f3n del pedido para ejercer su derecho de devoluci\u00f3n, conforme a la normativa vigente.<\/p>\n\n\n\n<p class=\"has-ast-global-color-8-color has-text-color has-link-color has-medium-font-size wp-elements-56811c6138f86281b66129715356c4a1\">Para ello, el producto debe:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-ast-global-color-8-color has-text-color has-link-color has-medium-font-size wp-elements-f40fa2be624a4b84178d23a7f3467217\">Estar sin usar.<\/li>\n\n\n\n<li class=\"has-ast-global-color-8-color has-text-color has-link-color has-medium-font-size wp-elements-5164ffd40ecc2aa02725ac3e3bb09820\">En perfecto estado.<\/li>\n\n\n\n<li class=\"has-ast-global-color-8-color has-text-color has-link-color has-medium-font-size wp-elements-81bfed19b96ef1b6bab33d0b3a561d2e\">Con su caja original.<\/li>\n\n\n\n<li class=\"has-ast-global-color-8-color has-text-color has-link-color has-medium-font-size wp-elements-88416ccf9301dd044656ada67996a846\">Con etiquetas y accesorios originales.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-ast-global-color-8-color has-text-color has-link-color has-medium-font-size wp-elements-8713ffe760e0e0ddeb93b8adece3d1c5\" style=\"text-decoration:underline\">Productos que no admiten devoluci\u00f3n:<\/h2>\n\n\n\n<p class=\"has-ast-global-color-8-color has-text-color has-link-color has-medium-font-size wp-elements-c4cb8848c6fb3d1abeb62f5b917ffa96\">Por razones de personalizaci\u00f3n y exclusividad, <strong>no se aceptan devoluciones en:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-ast-global-color-8-color has-text-color has-link-color has-medium-font-size wp-elements-28472cdb8fe52ae5146b596b8c387fa6\">Zapatillas personalizadas<\/li>\n\n\n\n<li class=\"has-ast-global-color-8-color has-text-color has-link-color has-medium-font-size wp-elements-07ebe4535f2b9fe851f9d657ef5ce4e3\">Productos modificados bajo pedido<\/li>\n\n\n\n<li class=\"has-ast-global-color-8-color has-text-color has-link-color has-medium-font-size wp-elements-f4653f23b40503ac1bea20e50fd23e4e\">Art\u00edculos usados o da\u00f1ados por el cliente<\/li>\n<\/ul>\n\n\n\n<p>Salvo defecto de fabricaci\u00f3n.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-ast-global-color-8-color has-text-color has-link-color has-medium-font-size wp-elements-feb47cc14abc6d96360740dee613549f\" style=\"text-decoration:underline\">Proceso de devoluci\u00f3n:<\/h2>\n\n\n\n<p class=\"has-ast-global-color-8-color has-text-color has-link-color has-medium-font-size wp-elements-3adb7298393fcfb88a266fdf58453282\">Para solicitar una devoluci\u00f3n:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"has-ast-global-color-8-color has-text-color has-link-color has-medium-font-size wp-elements-10aa52c0297f294211f22448060065ad\">Enviar un email a: <strong>devoluciones@awesomesneakers.com<\/strong><\/li>\n\n\n\n<li class=\"has-ast-global-color-8-color has-text-color has-link-color has-medium-font-size wp-elements-7227b0f7a2296aafc6a49ad1fc2ea78a\">Indicar el n\u00famero de pedido.<\/li>\n\n\n\n<li class=\"has-ast-global-color-8-color has-text-color has-link-color has-medium-font-size wp-elements-b586f70843a01a95c010d524b5d2dfd7\">Adjuntar fotograf\u00edas del producto si es necesario.<\/li>\n\n\n\n<li class=\"has-ast-global-color-8-color has-text-color has-link-color has-medium-font-size wp-elements-9c33bafdc1580fe7c9625ba5a03024a2\">Esperar confirmaci\u00f3n e instrucciones.<\/li>\n<\/ol>\n\n\n\n<p class=\"has-ast-global-color-8-color has-text-color has-link-color has-medium-font-size wp-elements-4229d22a1f3cd058adfc16d5ae397285\">El cliente deber\u00e1 enviar el producto a la direcci\u00f3n indicada.<\/p>\n\n\n\n<p class=\"has-ast-global-color-8-color has-text-color has-link-color has-medium-font-size wp-elements-2bc0691d1c0435e0a81ec4453531f155\">Se admiten tambi\u00e9n cambios y devoluciones en la tienda f\u00edsica.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-ast-global-color-8-color has-text-color has-link-color has-medium-font-size wp-elements-95a3c68003da584e3122013dbb9d8719\" style=\"text-decoration:underline\">Gastos de devoluci\u00f3n<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-ast-global-color-8-color has-text-color has-link-color has-medium-font-size wp-elements-d7614fd01e4b2b25b8c9b631641b33cd\">Si la devoluci\u00f3n es por decisi\u00f3n del cliente, los gastos de env\u00edo corren por su cuenta.<\/li>\n\n\n\n<li class=\"has-ast-global-color-8-color has-text-color has-link-color has-medium-font-size wp-elements-a3a9c97f2b1d291bfca0795c2ffbcd0f\">Si el producto presenta un defecto o error por nuestra parte, Awesome Sneakers asumir\u00e1 los gastos.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-ast-global-color-8-color has-text-color has-link-color has-medium-font-size wp-elements-08093ecf5ecc1fddd83233f7df611b74\" style=\"text-decoration:underline\">Reembolso<\/h2>\n\n\n\n<p class=\"has-medium-font-size\">Una vez recibido y verificado el producto:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\">El reembolso se realizar\u00e1 en un plazo m\u00e1ximo de 7\u201314 d\u00edas laborables.<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Se efectuar\u00e1 mediante el mismo m\u00e9todo de pago utilizado en la compra.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:28px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img fetchpriority=\"high\" decoding=\"async\" width=\"500\" height=\"500\" src=\"http:\/\/ezoco.eu\/awesomesneakers\/wp-content\/uploads\/sites\/140\/2025\/12\/cropped-Retro-Sneakers-and-Shoes-Store-Logo-3-4-1.png\" alt=\"\" class=\"wp-image-195\" 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