{"id":49,"date":"2025-12-04T13:04:41","date_gmt":"2025-12-04T12:04:41","guid":{"rendered":"https:\/\/ezoco.eu\/casamagna\/?page_id=49"},"modified":"2026-03-12T13:19:42","modified_gmt":"2026-03-12T12:19:42","slug":"envios-y-devoluciones","status":"publish","type":"page","link":"https:\/\/ezoco.eu\/casamagna\/envios-y-devoluciones\/","title":{"rendered":"Env\u00edos y devoluciones"},"content":{"rendered":"\n<p>POL\u00cdTICA DE ENV\u00cdOS Y DEVOLUCIONES<\/p>\n\n\n\n<p>La presente Pol\u00edtica de Env\u00edos y Devoluciones regula las condiciones aplicables a la entrega de productos adquiridos a trav\u00e9s del sitio web de CASAMAGNA, as\u00ed como las condiciones para la devoluci\u00f3n o cambio de los mismos.<\/p>\n\n\n\n<p>Para cualquier consulta relacionada con pedidos, env\u00edos o devoluciones, los usuarios pueden contactar con el servicio de atenci\u00f3n al cliente a trav\u00e9s del correo electr\u00f3nico: <a href=\"mailto:contacto@casamagna.es\">contacto@casamagna.es<\/a><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>\u00c1MBITO DE APLICACI\u00d3N<\/li>\n<\/ol>\n\n\n\n<p>Esta pol\u00edtica se aplica a todos los pedidos realizados a trav\u00e9s del sitio web de CASAMAGNA relacionados con la compra de mobiliario, decoraci\u00f3n y productos para el hogar.<\/p>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li>PROCESAMIENTO DE PEDIDOS<\/li>\n<\/ol>\n\n\n\n<p>Una vez realizado el pedido y confirmado el pago, CASAMAGNA proceder\u00e1 a preparar el pedido para su env\u00edo.<\/p>\n\n\n\n<p>El cliente recibir\u00e1 una confirmaci\u00f3n del pedido a trav\u00e9s del correo electr\u00f3nico proporcionado durante el proceso de compra.<\/p>\n\n\n\n<p>CASAMAGNA se reserva el derecho de cancelar pedidos en caso de errores evidentes en el precio, problemas de stock o incidencias t\u00e9cnicas.<\/p>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li>PLAZOS DE ENV\u00cdO<\/li>\n<\/ol>\n\n\n\n<p>Los plazos de entrega pueden variar dependiendo del tipo de producto, disponibilidad y ubicaci\u00f3n del cliente.<\/p>\n\n\n\n<p>De forma general, los plazos estimados de entrega son:<\/p>\n\n\n\n<p>\u2022 Entre 3 y 7 d\u00edas laborables para productos en stock.<br>\u2022 Entre 7 y 15 d\u00edas laborables para productos de mayor tama\u00f1o o mobiliario especial.<br>\u2022 En productos fabricados bajo pedido, el plazo podr\u00e1 ser superior.<\/p>\n\n\n\n<p>Los plazos de entrega son estimados y pueden verse afectados por circunstancias log\u00edsticas, transporte o causas de fuerza mayor.<\/p>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\">\n<li>GASTOS DE ENV\u00cdO<\/li>\n<\/ol>\n\n\n\n<p>Los gastos de env\u00edo se indicar\u00e1n durante el proceso de compra antes de la confirmaci\u00f3n del pedido.<\/p>\n\n\n\n<p>En algunos casos, CASAMAGNA podr\u00e1 ofrecer promociones o campa\u00f1as con env\u00edo gratuito seg\u00fan condiciones espec\u00edficas.<\/p>\n\n\n\n<ol start=\"5\" class=\"wp-block-list\">\n<li>ENTREGA DEL PEDIDO<\/li>\n<\/ol>\n\n\n\n<p>Los pedidos ser\u00e1n entregados en la direcci\u00f3n indicada por el cliente durante el proceso de compra.<\/p>\n\n\n\n<p>El cliente deber\u00e1 comprobar el estado del paquete en el momento de la entrega.<\/p>\n\n\n\n<p>En caso de detectar da\u00f1os visibles en el paquete o producto, deber\u00e1 indicarlo al transportista y comunicarlo a CASAMAGNA en un plazo m\u00e1ximo de 24 a 48 horas.<\/p>\n\n\n\n<ol start=\"6\" class=\"wp-block-list\">\n<li>DERECHO DE DESISTIMIENTO<\/li>\n<\/ol>\n\n\n\n<p>De acuerdo con la legislaci\u00f3n vigente, el cliente dispone de un plazo de 14 d\u00edas naturales desde la recepci\u00f3n del producto para ejercer su derecho de desistimiento.<\/p>\n\n\n\n<p>Para solicitar una devoluci\u00f3n, el cliente deber\u00e1 enviar un correo electr\u00f3nico a <a href=\"mailto:contacto@casamagna.es\">contacto@casamagna.es<\/a> indicando:<\/p>\n\n\n\n<p>\u2022 N\u00famero de pedido<br>\u2022 Nombre del cliente<br>\u2022 Motivo de la devoluci\u00f3n<\/p>\n\n\n\n<p>El producto deber\u00e1 devolverse en perfectas condiciones, sin uso y con su embalaje original.<\/p>\n\n\n\n<ol start=\"7\" class=\"wp-block-list\">\n<li>CONDICIONES DE DEVOLUCI\u00d3N<\/li>\n<\/ol>\n\n\n\n<p>Para que una devoluci\u00f3n sea aceptada, deber\u00e1n cumplirse las siguientes condiciones:<\/p>\n\n\n\n<p>\u2022 El producto no debe haber sido utilizado.<br>\u2022 Debe conservar su embalaje original.<br>\u2022 Debe estar en perfecto estado.<br>\u2022 Debe incluir todos los accesorios y elementos originales.<\/p>\n\n\n\n<p>CASAMAGNA se reserva el derecho de rechazar devoluciones que no cumplan estas condiciones.<\/p>\n\n\n\n<ol start=\"8\" class=\"wp-block-list\">\n<li>GASTOS DE DEVOLUCI\u00d3N<\/li>\n<\/ol>\n\n\n\n<p>Los gastos de devoluci\u00f3n correr\u00e1n a cargo del cliente, salvo en los siguientes casos:<\/p>\n\n\n\n<p>\u2022 Producto defectuoso.<br>\u2022 Error en el env\u00edo por parte de CASAMAGNA.<\/p>\n\n\n\n<p>En estos casos, CASAMAGNA asumir\u00e1 los gastos de recogida o reposici\u00f3n del producto.<\/p>\n\n\n\n<ol start=\"9\" class=\"wp-block-list\">\n<li>PRODUCTOS DEFECTUOSOS O DA\u00d1ADOS<\/li>\n<\/ol>\n\n\n\n<p>Si el cliente recibe un producto defectuoso o da\u00f1ado, deber\u00e1 comunicarlo a CASAMAGNA lo antes posible mediante correo electr\u00f3nico a <a href=\"mailto:contacto@casamagna.es\">contacto@casamagna.es<\/a>.<\/p>\n\n\n\n<p>Una vez verificada la incidencia, la empresa proceder\u00e1 a la sustituci\u00f3n del producto, reparaci\u00f3n o reembolso seg\u00fan corresponda.<\/p>\n\n\n\n<ol start=\"10\" class=\"wp-block-list\">\n<li>REEMBOLSOS<\/li>\n<\/ol>\n\n\n\n<p>Una vez recibido el producto devuelto y verificado su estado, CASAMAGNA proceder\u00e1 a realizar el reembolso correspondiente.<\/p>\n\n\n\n<p>El reembolso se realizar\u00e1 utilizando el mismo m\u00e9todo de pago empleado por el cliente en la compra, salvo que se acuerde lo contrario.<\/p>\n\n\n\n<p>El plazo de reembolso puede variar entre 5 y 10 d\u00edas laborables desde la recepci\u00f3n del producto devuelto.<\/p>\n\n\n\n<ol start=\"11\" class=\"wp-block-list\">\n<li>PRODUCTOS PERSONALIZADOS<\/li>\n<\/ol>\n\n\n\n<p>Los productos personalizados, fabricados bajo pedido o dise\u00f1ados espec\u00edficamente para el cliente no podr\u00e1n ser devueltos, salvo en caso de defecto de fabricaci\u00f3n.<\/p>\n\n\n\n<ol start=\"12\" class=\"wp-block-list\">\n<li>CONTACTO<\/li>\n<\/ol>\n\n\n\n<p>Para cualquier duda relacionada con env\u00edos, devoluciones o incidencias en pedidos, el cliente puede contactar con:<\/p>\n\n\n\n<p>Correo electr\u00f3nico: <a href=\"mailto:contacto@casamagna.es\">contacto@casamagna.es<\/a><\/p>\n\n\n\n<p>CASAMAGNA se compromete a atender todas las consultas en el menor tiempo posible.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>POL\u00cdTICA DE ENV\u00cdOS Y DEVOLUCIONES La presente Pol\u00edtica de Env\u00edos y Devoluciones regula las condiciones aplicables a la entrega de [&hellip;]<\/p>\n","protected":false},"author":176,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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